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View Prior Art for Claim 00012

A method of dispatching an electromechanical device service call, comprising:receiving, by a dispatching server, a communication requesting service on a first electromechanical device, wherein the communication includes a unique identifier corresponding to the first device;

accessing a data server which stores operational history data for a plurality of electromechanical devices to select a set of recent fault codes for the first device and a current software version for the first device;

dispatching, to a customer service representative mobile communication device, a service order message, the service order message comprising a location identifier for the first device, operator contact information for the first device, the selected set of recent fault codes for the first device, and the current software version for the first device.

#504IBM Electronic Service Agent

Applies to Claims 1,12

Submitted by: Diane WillisLast updated: over 2 years ago

Title IBM Electronic Service Agent Product Overview

Description

Described is a system that provides: Hardware Problem Reporting and System Inventory Collection and Transmission.

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