Peer To Patent

View Prior Art for Claim 00020

A document processing device service dispatching system, comprising:a call center that receives service calls from a plurality of document processing device operators;

a data server that stores operational history data for a plurality of document processing devices;

a dispatching server that in response to a command from the call center:obtains operational history data for a document processing device from the data server,

generates a service order message containing the operational history data, a location identifier for the device, and operator contact information for the device, and

sends a service order message to a service technician mobile device.