A method of dispatching a service call for an electromechanical device, such as a document production device, is disclosed. The method includes receiving, by a dispatching server, a communication requesting service on a first document production device. The communication includes a unique identifier corresponding to the first device. A data server stores operational history data for a multiple document production devices, and the dispatching server accesses the operational history data in the data server to retrieve service data for the first device. The dispatching service sends a service order message to a customer service representative mobile communication device. The service order message includes a location identifier for the first device, operator contact information for the first device, and the service data.