This paper describes "process mining" which is the analysis of actual task performance, and comparison with planned task performance

The present invention is directed to a health care data management system comprising a workflow management system and a decision support system, as well as to a corresponding computer program product and method.The decision support system comprises a probabilitistic expert system for medical advice and is arranged to create a query to be sent to the workflow management system. It is also arranged to receive a corresponding answer determined by the workflow management system....

A task management system for use in providing healthcare to a patient includes a patient tracking processor and a workflow processor. The patient tracking processor automatically acquires data ....... The workflow processor automatically initiates a patient load balancing activity to improve a match between a healthcare resource and a patient load by communicating a message to update a healthcare worker task schedule with a task in response to a determination the identified first or second number of patients exceeds a predetermined threshold number.